Frequently Asked Questions
Should I buy one large cutting board or a cutting board set?
Should I buy one large cutting board or a cutting board set?
It depends on how you use your kitchen. A large bamboo cutting board provides plenty of workspace for chopping, slicing, and preparing larger meals. A multi-piece cutting board set gives you different sizes for different tasks, making it convenient for everything from quick food prep to larger cooking projects.
Do bamboo cutting boards need to be oiled?
Do bamboo cutting boards need to be oiled?
Yes, periodic conditioning can help maintain your bamboo cutting board and preserve its appearance. Use a food-safe oil intended for cutting boards and follow the product's care instructions for the best results.
How should I clean my bamboo cutting board?
How should I clean my bamboo cutting board?
Hand wash your bamboo cutting board with warm water, mild dish soap, and a soft sponge or cloth. Rinse thoroughly and dry it promptly. Avoid soaking the board or leaving it wet for extended periods.
Can bamboo cutting boards go in the dishwasher?
Can bamboo cutting boards go in the dishwasher?
We recommend hand washing bamboo cutting boards rather than putting them in the dishwasher. Prolonged exposure to high heat and moisture can affect natural bamboo and may cause warping, cracking, or splitting over time.
Are bamboo cutting boards good for everyday use?
Are bamboo cutting boards good for everyday use?
Yes. Bamboo is a popular cutting board material because it combines durability, natural beauty, and practical everyday functionality. With proper cleaning, drying, and maintenance, a quality bamboo cutting board can be a dependable surface for everyday food preparation.
Where do you ship?
Where do you ship?
We currently ship to all 50 U.S. states and all U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands). We also deliver to PO Boxes and APO/FPO/DPO addresses.
How long will it take to get my order?
How long will it take to get my order?
Most orders are processed within 1 business day. Standard shipping typically takes 3–5 business days, while expedited shipping takes 2 business days (within the contiguous U.S.).
Can I track my order?
Can I track my order?
Absolutely! As soon as your order ships, we will email you a tracking number and a link to follow your package's journey.
Can I change or cancel my order?
Can I change or cancel my order?
Because our fulfillment system is automated to ship orders as quickly as possible, we have a very narrow window for changes. Please contact support@nollyhomebrand.com within 30 minutes of placing your order, and we will do our best to assist.
What is your return policy?
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please see our Returns & Refunds Policy for full details.
My item arrived damaged. What should I do?
My item arrived damaged. What should I do?
We’re so sorry! Please email us at support@nollyhomebrand.com within 48 hours of delivery with your order number and a photo of the damage. We will send a replacement out to you immediately at no extra cost.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as [Shop Pay / Apple Pay / Google Pay / PayPal].
Is my data secure?
Is my data secure?
Yes. Our store uses industry-standard SSL encryption to ensure that your personal and payment information is kept 100% safe.